Frequently Asked Questions
Quick answers about using the mask, your skin and where to buy.
Using the mask
How do I use the mask?
Wash your face with normal water and dry it with a clean cloth. Open the pouch, peel off the bottom film, align with your mouth and attach. Then peel the top film, align with your eyes and attach. Keep it on for 2–3 hours until it becomes transparent, then peel it off gently.
How long should I leave it on?
Keep it on for 2–3 hours, until it becomes transparent.
Do I need a moisturiser afterwards?
The hyaluronic acid and collagen film are designed to hold moisture in, so many people find they do not need a separate cream. If your skin is very dry, or the air is cold or air-conditioned, you can add a light moisturiser.
Skin & safety
Which skin types is it for?
Terra & Hue is made to be gentle and suitable for all skin types. As with any skincare product, patch test first and stop using it if you notice irritation.
What is it free from?
Terra & Hue is dermatologically tested and free from parabens, sulphates and alcohol. It is also vegan friendly, cruelty free, and free from added colours, flavours and fragrance.
Is it safe during pregnancy?
If you are pregnant, breastfeeding or have a skin condition, please check the ingredient list with your doctor before use.
Buying & pack sizes
Where can I buy it?
On Flipkart, Amazon and JioMart. The full range is on the Shop page.
Which pack sizes are available?
Packs of 1, 2, 4, 8 and 16 masks. The Pack of 16 is an Amazon exclusive.
What is the shipping and returns policy?
Shipping and returns are governed by the policies of the marketplace (Flipkart, Amazon or JioMart) where you place your order.
For retailers & distributors
Can I stock Terra & Hue in my store?
Yes. Send an enquiry from the Partner With Us page and our team will get back to you.
Still unsure? Ask Naina, contact us or message us on WhatsApp.